Refund Policy

Last updated: September 27, 2026

RAVOOY sells vehicle-specific pre-cut paint protection film (PPF) kits. Please verify your vehicle year, make, model, trim, and coverage before placing an order.

If We Made an Error

If a kit is defective or miscut, or we shipped an item that does not match your confirmed order, contact us as soon as possible after delivery. Include your order number and clear photos of the issue. If the problem is visible before installation, please do not install the affected film until we have reviewed it.

Once we confirm the issue, we will arrange a replacement or a refund. If a return is needed, we will provide return instructions and cover reasonable return shipping costs.

Other Returns

After a vehicle-specific kit has been cut or shipped, we do not accept returns or refunds for a change of mind, vehicle details or coverage selected incorrectly by the customer, or installation mistakes. If you need to correct or cancel an order, contact us promptly before cutting or dispatch; we will confirm whether a change is still possible.

Damage During Shipping

Inspect the packaging and film before installation. If your order arrives damaged, contact us promptly with your order number and photos of the packaging, shipping label, and affected film. We will review the issue with UPS and explain the available remedy.

Refunds

Approved refunds are issued to the original payment method after the claim is confirmed and, if required, the return is received. Your payment provider may take additional time to post the credit.

How to Contact Us

Use our Contact Us page to request help. Please do not send a return to the shipping origin without our return instructions.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.